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Our Store Policies

Refund/Return Policy

We founded Alex Kay and Co with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Due to COVID-19 we will not be accepting any returns or exchanges. Please keep in mind that items are hand crafted and imperfections may occur, there are no refunds for this or on custom orders. Shirts - Please check sizing. I recommend sizing up if you are in between sizes for a cozy look. Since ours shirts are unisex, you can also size down if you don’t want a baggy look!

Once your order has been processed within my 7-10 business days, then shipped, it is out of my control. If you have any inquiries regarding shipping delays, you will need to contact USPS so they can best serve you.